Overview
At Charagh Shop, we are committed to delivering high-quality, fresh fruits and vegetables to your doorstep. Because of the perishable nature of our products, we follow a specific policy regarding refunds and returns to maintain fairness and product integrity.
No Returns Policy
As we deal with fresh produce, we do not accept returns. Once the items are delivered, they cannot be returned due to:
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The perishable nature of fruits and vegetables.
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Quality degradation during the return process.
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Hygiene and safety concerns.
We appreciate your understanding in this matter.
Refund Policy
We only offer refunds under the following conditions:
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The product was damaged, spoiled, or unfit for use upon delivery.
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You report the issue within 24 hours of receiving the delivery.
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You provide clear photographic evidence of the issue via WhatsApp or email.
Once we verify the claim, we will either issue a refund or offer a replacement, based on your preference and product availability.
Advance Payment Required
All orders must be paid for in advance. This ensures we can promptly prepare and dispatch your order without delays, maintaining the highest standards of freshness.
Need Help?
If you have any concerns or need to report an issue, please contact our support team:
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📞 WhatsApp: +92 303 7602598
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📧 Email: support@charaghshop.com
We’re here to help and ensure you are satisfied with every order.